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The UX of Consent Models in Open Banking

A comprehensive analysis of consent user experience patterns from the UK Open Banking Implementation Entity, with lessons applicable to UAE's Al Tareq ecosystem.

Contributed by OpenFinance-OS Community · 20 November 2024

Why This Matters

Customer consent is the foundation of Open Finance trust. This article from Scott Logic provides battle-tested UX patterns from the UK's mature Open Banking ecosystem. Understanding these patterns helps UAE TPPs and banks design consent flows that are both compliant and user-friendly, reducing drop-off rates while maintaining regulatory alignment.

Key Takeaways for UAE Implementation

The article outlines the OBIE (Open Banking Implementation Entity) three-stage consent model, which provides a useful framework for Al Tareq implementations:

The Three Stages

  1. Consent Stage - The TPP explains what data is needed and why
  2. Authentication Stage - The bank verifies customer identity
  3. Authorisation Stage - The customer approves specific data sharing

Relevance to UAE

While the UK model differs from UAE’s centralized Nebras infrastructure, the UX principles remain applicable:

  • Clear data scope communication - Customers must understand exactly what they’re sharing
  • Familiar authentication patterns - Banks should use consistent login experiences
  • Explicit authorization confirmation - The final step reinforces customer control

Design Principles Worth Adopting

The article emphasizes several principles that align with CBUAE’s customer protection focus:

  • Make consent time-bound to reinforce customer control
  • Create visual distinction between TPP and bank flows
  • Use positive friction at key decision points
  • Provide clear revocation paths

How This Applies to Al Tareq

When building on the Al Tareq platform, consider:

  1. Pre-consent education - Help users understand Open Finance before the flow begins
  2. Consent duration visibility - Make the 90-day consent window clear
  3. Account selection UX - Allow granular control when multiple accounts exist
  4. Post-consent confirmation - Summarize what was shared and for how long

Further Reading

This reference pairs well with:

  • CBUAE Open Finance customer consent guidelines
  • Al Tareq consent API specifications
  • FDX (Financial Data Exchange) consent receipt standards

Disclaimers

  • External content - not authored by OpenFinance-OS
  • UK-specific patterns may require adaptation for UAE context