The Central Bank of UAE has issued new guidelines establishing minimum standards for customer consent dashboards, ensuring consistent user experience across all participating banks.
Key Requirements
Dashboard Accessibility
- Banks must provide a dedicated consent management section in mobile and web banking
- Single location for viewing all active Open Finance consents
- Available 24/7 without requiring customer service contact
Information Display
- Clear identification of the TPP accessing data
- Specific permissions granted (accounts, transaction history, etc.)
- Consent start date and expiration
- Last access timestamp
Revocation Capability
- Customers must be able to revoke consent immediately
- Revocation must take effect within 1 hour
- Clear confirmation of revocation action
Notification Requirements
- Notify customers when new consent is granted
- Periodic reminders of active consents (at least quarterly)
- Alert when consent is about to expire
Implementation Timeline
Banks are expected to comply with these guidelines within 90 days. Those already live in production should prioritize dashboard enhancements.
Consumer Protection Focus
These guidelines reflect CBUAE’s commitment to consumer protection and transparency in the Open Finance ecosystem. By standardizing the consent experience, customers can confidently participate knowing they maintain full control over their data.